Cancellation Conditions in Case of Non-Arrival
So unfortunate
Unfortunately, your stay at Rosenalp won't be happening, for whatever reason. That's regrettable, but sometimes things are beyond our control. In the event of such circumstances, we provide information here about our cancellation conditions:
Cancellation of the room reservation is free of charge up to 14 days before arrival.
For cancellations made closer to the arrival date or in the case of non-arrival, 80% of the confirmed room price will be charged.
If you decide to depart earlier, the same calculation basis applies as mentioned above.
If we are able to rebook the room, there will be no charges for you.
Feel free to inquire about the travel cancellation and interruption insurance during the room reservation.
Our Recommendation: Travel Safely - Cancellation Without Risk
Travel Cancellation Insurance
To ensure that you are reimbursed for possible financial losses in case of cancellation or interruption of your vacation due to illness, accident, or unemployment – even within the family – we recommend the products of our partner Ergo Reiseversicherung, the market leader among travel insurers in Germany.
ERGO Travel Cancellation and Interruption Insurance
If you book within 30 days before the start of your trip and wish to take out ERGO travel insurance, you can only do so by phone: 089 4166-1102 (Mon to Fri from 8 am - 7 pm and Sat 9 am - 1 pm)